Frustrated with slow and unresponsive IT support services? You deserve a 24/7, results-oriented IT solution that guarantees positive outcomes. Our innovative approach to IT support caters to organizations of all sizes, either as your strategic IT partner or as an extension of your internal IT team. Schedule a call with one of our advisors to discover how our IT service plans can enhance your security, productivity, cost-efficiency, and overall effectiveness.
Seamless Onboarding Process
We understand that selecting an MSP (Managed Services Provider) is a significant decision, and switching from your current IT provider can feel daunting. Concerns often arise about the time commitment and whether a new provider can effectively understand your existing environment. At JT WARD ENTERPRISES, LLC, we have simplified the onboarding process, ensuring a smooth transition without disruption. We manage every detail to make switching easy and stress-free. Here’s how we do it:
- Conduct an initial discovery call to understand your requirements and objectives.
- Perform a thorough IT environment and cyber-security assessment.
- Present detailed reports and insights from the assessment.
- Propose a tailored IT support offering and solution.
- Finalize the proposal and initiate the onboarding process.
- Document your IT environment and operational processes.
- Deploy our advanced support tools to optimize performance.
- Train your staff on our client hub and support procedures.
- Transition to Go-Live with seamless integration.
- Continuously improve and exceed expectations.
Key Features of Managed IT Support and Co-Managed IT
Fully Managed IT Support
Our fully outsourced solution offers unlimited remote and on-site support for both incidents and minor service requests. We adhere to industry best practices, such as ITIL and CompTIA, to ensure reliable operations.
Support for Your IT Team
By leveraging cutting-edge IT management tools and the expertise of our seasoned engineers, technical consultants, and support specialists, we seamlessly integrate as an extension of your internal team.
Dedicated Relationship Manager
You will have a dedicated relationship manager committed to your success, ensuring you receive maximum value from our services. They will assist with quotes, procurement, and keep you informed about the latest technology developments.